Customer Success

Concrete strategies for improving customer onboarding, conversion to paid usage, retention and upsell.

Brand-building, category creation and AMA with Anthony Kennada, CMO, Front

SaaStock Engage offers a membership for SaaS Founders to connect with peers, learn from experts, and supercharge your growth. Membership includes regular online events led by SaaS subject matter experts, functional leaders, and fast-growing CEOs. We were delighted to welcome Anthony Kennada – CMO at Front and previously CMO at Gainsight – to an exclusive…

Read More...

The ROI of a CSM with David Apple, Head of Customer Success and Sales, Notion

David Apple, Head of Customer Success & Sales at Notion (and former VP of Customer Success and Sales at Typeform) is this week’s guest on The SaaS Revolution Show. In this episode he shares his experience building out the customer success function at two top SaaS companies: Typeform, and now Notion. He was the first…

Read More...

You Mon Tsang on customer success, plus ChurnZero’s remote work framework

You Mon Tsang, CEO and founder of ChurnZero is this week’s guest on The SaaS Revolution Show. This episode is a 2-4-1: in the first half he focuses on how early stage SaaS companies can build out their customer success function. Then in the second half he shares ChurnZero’s framework for rotational remote work, balancing…

Read More...

Becoming a customer success-focused startup with David Roldan, Google Cloud

This week David Roldan, Head of Venture Capital & Startup Business Development – Europe, Google Cloud, is chatting to Alex Theuma on the SaaS Revolution Show, live from Slush 2019. Their conversation focused on David’s passion: Customer Success. David offered practical tips to help early-stage startups set themselves up as a customer-success-focused organisation – even…

Read More...
Dan Steinman Gainsight EMEA presenting at SaaStock Dublin (VIDEO)

VIDEO: Customer Success Starts at the Top – Dan Steinman

VIDEO: Customer Success Starts at the Top – Dan Steinman Customer Success is one of the fastest growing new fields in the tech industry, and it “Starts at the Top” says Dan Steinman. In this video you will learn: Why Customer success is a company-wide philosophy, and everyone has to be bought into it from…

Read More...

SaaS Revolution Show Radio Hour: Customer Success

This week of the SaaS Revolution Show, we devote the entire episode to Customer Success. Alex Theuma takes you on a journey that spans from the stages of SaaStock 16 and 17 through to SaaStock on Tour Helsinki and New York to pick up some of the best stories and advice from Customer Success practitioners….

Read More...

AMA with Dan Steinman, Head of EMEA, Gainsight

Dan Steinman was the latest guest at an AMA session held on the SaaS Revolution Club Slack Community and talked all things Customer Success. Dan is a Customer Success veteran, with particular expertise in (and passion for) growing young, tenable marketing startups into strong, IPO- or acquisition-ready companies. That must be why he’s sat atop the Customer…

Read More...

Lessons on leadership and advocacy from an $800 million exiteer

There are many things Mark Organ has to fit into his day. One stands out. The CEO and founder of advocacy marketing company Influitive has made it his mission to make his daughter and son laugh three times before they get on the school bus. It’s one of many ways he brings real delight to…

Read More...