Customer Success

Concrete strategies for improving customer onboarding, conversion to paid usage, retention and upsell.

SaaS Revolution Show Radio Hour: Customer Success

This week of the SaaS Revolution Show, we devote the entire episode to Customer Success. Alex Theuma takes you on a journey that spans from the stages of SaaStock 16 and 17 through to SaaStock on Tour Helsinki and New York to pick up some of the best stories and advice from Customer Success practitioners.…

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AMA with Dan Steinman, Head of EMEA, Gainsight

Dan Steinman was the latest guest at an AMA session held on the SaaS Revolution Club Slack Community and talked all things Customer Success. Dan is a Customer Success veteran, with particular expertise in (and passion for) growing young, tenable marketing startups into strong, IPO- or acquisition-ready companies. That must be why he’s sat atop the Customer…

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Lessons on leadership and advocacy from an $800 million exiteer

There are many things Mark Organ has to fit into his day. One stands out. The CEO and founder of advocacy marketing company Influitive has made it his mission to make his daughter and son laugh three times before they get on the school bus. It’s one of many ways he brings real delight to…

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