Customer Success

Concrete strategies for improving customer onboarding, conversion to paid usage, retention and upsell.

Latest episode 👇

SaaStock EMEA 2021: Our Top Highlights

SaaStock EMEA Online was a great success this year, with: Invaluable learnings and strategies shared by 60+ incredible experts in the SaaS field Two days of jam-packed content sessions One day of actionable and hands-on workshops Here are some of our key highlights from the event… Day 1: People, Runway & Retention Accel Euroscape 2021:…

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The Art of saying ‘No’ and still being Customer Centric

The latest episode on the SaaS Revolution Show features Krish Subramanian, CEO of Chargebee as a guest! Krish is in conversation with SaaStock’s Alex Theuma to discuss the ways to drive customer centricity but also being able to say ‘no’ when necessary. There needs to be a balance. He also discusses: The growth of Chargebee…

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Customer Success - Nick Mehta, Gainsight

Customer Success: A company-wide priority

“Customer success has to be a company-wide priority”, said Nick Mehta, CEO at Gainsight, in his 500 words of wisdom. Customer success will never scale as a job function.  One of the top things a company can do is actually make customer success a core part of the metrics you report on.  Watch now: When…

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Raising the Bar to Meet (and Exceed) Customer Experience Expectations

This is a sponsored post by Aircall. Subscription-based products offer great incentives to consumers. For one, no customer is required to live unhappily with a product that’s subpar or ill-fitting for their needs. At least not for too long. On the other hand, the companies themselves must compete fiercely for customer loyalty and satisfaction. The…

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Real SaaS Revolutionaries: Kristi Faltorusso and Jeff Breunsbach

We’re championing the Real SaaS Revolutionaries. The leaders and experts building the SaaS companies today that’ll shape our industry and community tomorrow. Each week we’ll be profiling some of the SaaS champions, nominated by their peers. Know someone who deserves the spotlight? They could be our next Revolutionary! Today we have two Real SaaS Revolutionaries:…

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Brand-building, category creation and AMA with Anthony Kennada, CMO, Front

SaaStock offers a membership for SaaS Founders to connect with peers, learn from experts, and supercharge your growth. Membership includes regular online events led by SaaS subject matter experts, functional leaders, and fast-growing CEOs. We were delighted to welcome Anthony Kennada – CMO at Front and previously CMO at Gainsight – to an exclusive event…

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The ROI of a CSM with David Apple, Head of Customer Success and Sales, Notion

David Apple, Head of Customer Success & Sales at Notion (and former VP of Customer Success and Sales at Typeform) is this week’s guest on The SaaS Revolution Show. In this episode he shares his experience building out the customer success function at two top SaaS companies: Typeform, and now Notion. He was the first…

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You Mon Tsang on customer success, plus ChurnZero’s remote work framework

You Mon Tsang, CEO and founder of ChurnZero is this week’s guest on The SaaS Revolution Show. This episode is a 2-4-1: in the first half he focuses on how early stage SaaS companies can build out their customer success function. Then in the second half he shares ChurnZero’s framework for rotational remote work, balancing…

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Becoming a customer success-focused startup with David Roldan, Google Cloud

This week David Roldan, Head of Venture Capital & Startup Business Development – Europe, Google Cloud, is chatting to Alex Theuma on the SaaS Revolution Show, live from Slush 2019. Their conversation focused on David’s passion: Customer Success. David offered practical tips to help early-stage startups set themselves up as a customer-success-focused organisation – even…

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Dan Steinman Gainsight EMEA presenting at SaaStock Dublin (VIDEO)

VIDEO: Customer Success Starts at the Top – Dan Steinman

VIDEO: Customer Success Starts at the Top – Dan Steinman Customer Success is one of the fastest growing new fields in the tech industry, and it “Starts at the Top” says Dan Steinman. In this video you will learn: Why Customer success is a company-wide philosophy, and everyone has to be bought into it from…

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