In this episode of the SaaS Revolution Show, Puneet Kataria (Founder of CustomerSuccessBox) joins SaaStock’s Alex Theuma as a guest on the show, to discuss how to utilise your company’s organisational structure to drive customer success.

Build a product. You get in your first few customers but rather than trying to just focus on acquiring customers and fixing those challenges of a sales funnel, make sure that your churn or your product adoption or your customer value delivery, and you retention and renewal is also fixed.

Puneet shares:

  • How CustomerSuccessBox got their first paying customers
  • What lessons he’s learnt in the 5 years of running the business
  • How to find the right org structure to drive Customer Success
  • The biggest challenge in customer success right now

and more.

Listen to the full episode, watch the video below and subscribe to the podcast.

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