Becoming a customer success-focused startup with David Roldan, Google Cloud1 min read
This week David Roldan, Head of Venture Capital & Startup Business Development – Europe, Google Cloud, is chatting to Alex Theuma on the SaaS Revolution Show, live from Slush 2019.
Their conversation focused on David’s passion: Customer Success. David offered practical tips to help early-stage startups set themselves up as a customer-success-focused organisation – even before making a single CS hire. They also discussed the areas of a business that are impacted by customer success, and how the discipline differs in Europe compared with the USA.
Listen on to learn:
- What Customer Success is, what areas of the business does it impact
- How Customer Success differs in Europe vs US
- When and why startups should follow-up after NPS feedback
- What David believes is the most important thing for early-stage startups to know about customer success
The importance of revenue operations with Krish Subramanian, Chargebee
Krish Subramanian, founder and CEO of Chargebee, is this week’s guest on The SaaS Revolution Show. Krish talks about revenue operations, and the importance of the operations function for scaling SaaS businesses. He also shares how his role as CEO has changed as the company has scaled – from what he’s learned about hiring and…
SaaS Marketing: a guide to marketing your SaaS business
This post is an excerpt from SaaS Marketing: A guide to marketing your SaaS business. Read on, or click here to download the full guide. For growing SaaS companies, marketing is one of the most important ingredients fuelling your growth. Every company needs customers. And no matter how good your product is, you won’t get…
SaaStock LatAm: Bringing 600 SaaS leaders together for 3 days, 60 hours of content, countless opportunities
Latin America’s most actionable conference for B2B SaaS founders, executives, and investors is back. We’re excited to announce that SaaStock LatAm 20 is returning to Sao Paulo on May 11th-13th 2020. We’ll bring 600+ SaaS founders, executives, and investors together for three days of intensive knowledge and networking, all in the name of traction, growth,…