This week David Roldan, Head of Venture Capital & Startup Business Development – Europe, Google Cloud, is chatting to Alex Theuma on the SaaS Revolution Show, live from Slush 2019.
Their conversation focused on David’s passion: Customer Success. David offered practical tips to help early-stage startups set themselves up as a customer-success-focused organisation – even before making a single CS hire. They also discussed the areas of a business that are impacted by customer success, and how the discipline differs in Europe compared with the USA.
Listen on to learn:
- What Customer Success is, what areas of the business does it impact
- How Customer Success differs in Europe vs US
- When and why startups should follow-up after NPS feedback
- What David believes is the most important thing for early-stage startups to know about customer success