You Mon Tsang on customer success, plus ChurnZero’s remote work framework

You Mon Tsang, CEO and founder of ChurnZero is this week’s guest on The SaaS Revolution Show.

This episode is a 2-4-1: in the first half he focuses on how early stage SaaS companies can build out their customer success function. Then in the second half he shares ChurnZero’s framework for rotational remote work, balancing time in the office with remote time for deep work.

Listen on to learn:
– Why customer success is important for SaaS companies in times of crisis, and the everyday
– How early stage SaaS companies can build out their customer success function
– About ChurnZero’s R3 framework for rotational remote work
– How they created, adopted and refined the framework to work for their team.