From the SaaStock USA 2023 Stage, Des Traynor (co-founder & CSO Intercom) discusses the ‘Great AI Revolution’, exploring just how epic the disruption could be.


“The thing I’ll encourage you to be is learners. This is a massive time of change and in times of change, learners inherit the earth. The learned people who are so sure they know what’s up, they find themselves perfectly equipped to deal with a world that no longer exists, basically.”


After many decades of over-promising and under-delivering, the AI revolution has finally arrived. Like every disruptive wave in software before it, it brings a whole host of opportunities for new market entrants, and threats for market incumbents. This talk is all about how to understand the new capabilities that have landed, think through product opportunities they imply, and ultimately capitalise on them, whether you’re a scrappy startup in its embryonic stage, or an established incumbent paranoid about the future.


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