Scaling Customer.io to $100M: CEO on AI & longevity

Customer.io Founder & CEO Colin Nederkoorn reveals how they built an (almost) $100M ARR business and why AI is make-or-break for SaaS companies.

Colin joins Alex Theuma on the SaaS Revolution Show to share how he scaled Customer.io to nearly $100M ARR, built a globally distributed team, why every SaaS CEO must embrace AI or risk being left behind, and how Customer.io has adapted.

 In this episode, you’ll learn about:

• The Customer.io journey: from launch to 7,800+ customers in 120 countries.
• How AI is transforming SaaS and why it’s now a requirement, not a nice-to-have.
• The challenges and opportunities of building SaaS in the AI era.
• Why growth, resilience, and adaptability are key for long-term success.
• The AI tools and strategies Customer.io uses to stay ahead.

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