FAQs

ANSWERS TO ANY QUESTIONS YOU MAY HAVE ABOUT SAASTOCK REMOTE!

GENERAL

What is SaaStock Remote?

A global online conference to help you gain traction, grow and scale your SaaS. We’ve built a curated agenda of actionable content and networking opportunities, to help you hear the growth stories, learn the proven strategies and meet the right people to scale your SaaS: now and in years to come. At SaaStock Remote, 3000+ SaaS professionals, just like you, will come together and leave equipped to scale in 2021.

What time is it?

February 23-25 & March 3-4. GMT 2pm-6pm.

Where do I receive my ticket?

You will be sent an email from Hopin with a unique magic link after you've completed registration. If you haven't received this, please email [email protected].

I'm a member. Do I need to buy a ticket?

No, as part of your membership you get access to our online conferences. If you've accidentally bought one, we can issue you a refund. Just drop us a line at [email protected].

When will more the final agenda be published?

We are continuously updating the agenda as and when new speakers and topics are confirmed. You can see our most up-to-date agenda here.

I've purchased a ticket but can no longer make it. Can I get a refund?

Please refer to our refund and cancellation policy here.

I've purchased a ticket but can no longer make it. Can I transfer my ticket to a colleague/friend?

Please email [email protected] and we'll be able to transfer your ticket.

EVENT DAY

How do I use Hopin?

You will have a guide in the event Reception area on the day of the event. You will also be sent a complete attendee journey PDF by COB 20th Feb.

The stage isn’t loading, what do I do?

Refresh, make sure you are using Chrome and close Zoom, Google Hangouts, etc.

Video in the sessions isn’t loading, what do I do?

Refresh, make sure you are using Chrome and close Zoom, Google Hangouts, etc.

Can I listen to the stage content and go into the expo hall at the same time?

Yes, just open two tabs, one with the event stage and one with the expo hall.

How does the networking area work?

Click ‘ready’ and you’ll be matched up with another person waiting to be matched up. You will have 10 minutes to chat and if you want to swap virtual business cards, click ‘connect’. The other person also has to accept your invitation to connect in order to share details. For our complete overview of all the networking features/opportunities, check out our blog.

How does the private chat function work?

You can search for people to talk to privately by clicking the people tab on the right-hand side. If someone has messaged you, a small red dot will appear. If you want to have a video chat with one of the attendees, click ‘invite to video call’. 

Where can I see the event agenda?

Look on the reception page on Hopin or on our agenda page on our website.

Why is there nothing happening on the stage?

Go to the event schedule (see reception) to check when the next talk is on.

Is the event content recorded?

Yes, we will share post-event. 

Why can’t I see the poll results?

In order to see the poll results, you need to participate by answering the question.

How do I use the event chat?

This is featured throughout the whole event. You can type your messages, press enter to send and everyone will be able to see your message in each event area. There is a separate chat for each event session and each exhibitor booth, you will be able to see the option to switch the chat once you're in one of those areas.

How do I get access to the event app?

Download our SaaStock app here:

PARTNERSHIPS

We'd love to sponsor SaaStock Remote

For availability on sponsorship packages, check out our partners page.

We'd love to be a media partner

For media partnership opportunities, please email [email protected].

MEMBERSHIPS

I want to attend more of your online conferences

That's great! Our All-Access memberships give you direct access to our main (and global) online conferences throughout the year, plus discounts on our Blueprint Series and in-person conferences. Check out our memberships page for more details.