Lessons in Scaling from Slack, Box and Gainsight

from SaaStock on Tour, London, 15th March 2017 at Salesforce Tower

Mar 2017 | Tagged as video panel london tour saastock | Posted by Sarah

Lessons in Scaling from Slack, Box and Gainsight

SaaStock on Tour London, 15th March 2017, Salesforce Tower.

Panel Discussion: Lessons in Scaling from Slack, Box and Gainsight

Hosted by Dan Steinman, GM EMEA at Gainsight, and featuring:

Dan Farkkas, Senior Director, Customer Success at Box
Rav Dhaliwal, Head of Customer Success EMEA at Slack

This panel gives great insights about:

What scaling looked like for their respective companies
What cracks appeared as they rapidly scaled
Hiring the right people for the right stage of scaling
The impact of rapid scaling on culture
How scaling affects your customers
How the Customer Success skill set is changing
Whether, when or how to remunerate teams or individuals indirectly involved in renewals

 

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