Operations & Scalability

A look into the processes that successful companies and CEOs put in place to create and communicate company vision and values and scale them sustainably

How to convince an entire market it needs your product with Eric Santos

On the latest episode of the SaaS Revolution Show, Alex Theuma is joined by Eric Santos, CEO and Co-Founder of Resultados Digitais, the leading marketing automation tool in Brazil and Latin America. In the conversation, they cover what are the steps to take to convince a market of the value of a product it doesn’t understand, how…

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Planning for growth: the discipline that led Hotjar to $10 million ARR in 2.5 years

David Darmanin was always an avid reader. But up until the birth of Hotjar, not many business books graced this Maltese founder’s bedside table. As he attempted to kickstart a third startup after two failed ones, he made it a priority to read all the books he could to build the company right. “There is…

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Highs and Lows in Product and Marketing with Des Traynor [Podcast]

In the latest episode of the SaaS Revolution Show, we take you to the Scale Stage of SaaStock which Des Traynor of Intercom and Christoph Janz of Point Nine Capital graced for a chat on product management and marketing. With more than 100,000 monthly active users, an ARR growth from $1 to $50 million achieved…

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5 tips on building a SaaS unicorn with Ryan Smith

SaaStock17 kicked off with a bang as Ryan Smith, CEO, and Co-founder of Qualtrics and Philippe Botteri, Partner at Accel took the stage for a fireside. The conversation circled around Ryan’s experience growing Qualtrics over the last 15 years. From starting in his family’s basement and bootstrapping for 10 years, to raising $480M, Ryan has…

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How you change from seed to unicorn with Renaud Visage

Renaud Visage, Co-Founder of Eventbrite and Partner at Index Ventures, stepped on the CTO Track stage for one of the final chats of SaaStock 2017. It was a “last but not least” kind of talk, taking the audience through Eventbrite’s story packed full of insight. Renauld was the product architect, the first engineer, the CTO,…

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What 9 attendees took away from SaaStock17

600 scheduled investor meetings, equally as many randomly encountered ones. 400 questions posted on Slido during 84 sessions, 3000 cups of coffee, 1973 hashtag mentions. Millions of impressions. These are the preliminary numbers coming out of SaaStock17. When you are the organiser of a conference, you get to devour data like that to understand what…

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AMA with Krish Subramanian, CEO of Chargebee

When you look at Krish Subramanian’s LinkedIn profile, the first words he says about himself are, “I enjoy customer support. That just summarizes why I love SaaS.” He really means it. He was the latest guest on the SaaS Revolution Club Slack community AMA. Chargebee is a subscription billing solution for online businesses, funded by Accel Partners and…

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From $0 to $2.5 billion with Qualtrics CEO, Ryan Smith

The first time Ryan Smith, co-founder and CEO of Qualtrics, and I were meant to speak over Zoom, I only got a glimpse of his Provo, Utah office through the camera. He never came in, stuck at a prolonged customer meeting. The CEO and co-founder of unicorn Qualtrics still actively speaks with customers. When we do…

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Lessons on leadership and advocacy from an $800 million exiteer

There are many things Mark Organ has to fit into his day. One stands out. The CEO and founder of advocacy marketing company Influitive has made it his mission to make his daughter and son laugh three times before they get on the school bus. It’s one of many ways he brings real delight to…

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Bootstrapping a SaaS business from Gran Canaria

Carlos Hernandez, founder of Quaderno built one of the very first SaaS businesses in Spain, back in 2004. As he did, three myths about building a successful SaaS company kept nagging him, which he never seemed to fall for. He debunks all three of them in this session, recorded at SaaStock on Tour in Barcelona. Myth…

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