Operations & Scalability

A look into the processes that successful companies and CEOs put in place to create and communicate company vision and values and scale them sustainably

You Mon Tsang on customer success, plus ChurnZero’s remote work framework

You Mon Tsang, CEO and founder of ChurnZero is this week’s guest on The SaaS Revolution Show. This episode is a 2-4-1: in the first half he focuses on how early stage SaaS companies can build out their customer success function. Then in the second half he shares ChurnZero’s framework for rotational remote work, balancing…

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The importance of revenue operations with Krish Subramanian, Chargebee

Krish Subramanian, founder and CEO of Chargebee, is this week’s guest on The SaaS Revolution Show. Krish talks about revenue operations, and the importance of the operations function for scaling SaaS businesses. He also shares how his role as CEO has changed as the company has scaled – from what he’s learned about hiring and…

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Lessons from bootstrapping to $25m ARR with David Darmanin, Hotjar

David Darmanin, founder and CEO of Hotjar, is this week’s guest on The SaaS Revolution Show. At the time of recording, Hotjar has 100+ team members across 20+ countries. David shares his learnings from scaling a fully-remote, bootstrapped company to $25m ARR, from navigating burnout to understanding the changing role of the CEO as the…

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How Partnerships Can Help You Scale Your Enterprise Startup

This is a guest post by AWS Startups, who were one of the sponsors at SaaStock 2019. Jonno Southam, Venture Capital Business Development Manager at AWS, and Matillion CEO Matthew Scullion delivered one of the sessions. This article covers the same topic as their talks: how partnerships can help scale your startup. This article was…

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Why do we quit our jobs with Phil Chambers, CEO of Peakon

This week Phil Chambers, CEO and co-founder of Peakon, is chatting to Alex Theuma on the SaaS Revolution Show, live from Slush 2019. They discuss Peakon’s latest report looking at why people leave their jobs. They discuss trends and common themes in employee attrition, the importance of your onboarding process, and the times and reasons…

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Introducing the top 10 SaaS trends for 2020

The world of SaaS is constantly changing, so we want to know: what are the key SaaS trends we should expect to see in 2020?  SaaStock brings together the brightest minds in SaaS – so where better to pick their brains about the SaaS trends we should know about for the new year. We asked…

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Lessons from scaling Europe’s fastest-growing SaaS company with Avi Meir, Travelperk

This week Avi Meir, CEO and co-founder of Travelperk, is chatting to Alex Theuma on the SaaS Revolution Show, live from Slush 2019. They discuss Travelperk’s journey to becoming the fastest-growing SaaS company in Europe. Avi shares his insights on building and scaling company culture, and how to maintain that as you scale into new…

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Revenue Operations with Jason Reichl, CEO of Go Nimbly

This week Jason Reichl, CEO of Go Nimbly, is chatting to Alex Theuma on the SaaS Revolution Show. Their conversation focused on revenue operations: how Go Nimbly is working to champion the operators in businesses – the people who influence so much revenue, but never get recognised for the role they play. Go Nimbly is…

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I Work, Therefore I Am: Exploring The SaaS Mental Health Crisis With Ryan Bonnici

What are the risks of defining our own self-worth by our professional productivity? We spoke to CMO of G2.com, Ryan Bonnici, to find out how he tackled this dangerous yet prevalent habit of many SaaS-space pioneers. Read on to learn how to spot the warning signs and take action. At the start of the year,…

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Inside the Mind of a Non-technical CEO: The Story Behind Humio’s Success

It’s hard not to feel fired up when engaging in conversation with Geeta Schmidt, CEO of Humio. Her energy and evident enthusiasm for their product, a real-time log analysis platform for on-premises and cloud infrastructures, is infectious. Of course, this dynamism shouldn’t be entirely unexpected from the founder of a company which experienced a 13x…

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